Volunteer Risk and Program Management (VRPM)
The Senior Medicare Patrol (SMP) program relies on volunteers to serve the Medicare beneficiaries within their states and territories. Without sound volunteer policies, there are inherent risks to SMPs in recruiting and making use of these volunteers. With that in mind, the Administration for Community Living (ACL) has developed a set of volunteer policies designed to establish and organize the structure and operation of volunteer programs within the SMP.
The purpose of these volunteer policies is to enhance the quality, effectiveness, and safety of SMP services through the provision of guidance and direction to SMP staff and volunteers.
Approximately 100 resources have been developed to help SMPs implement ACL’s VRPM policies. The VRPM resources are described below and available in the SMP Resource Library.