Social Media Comment Policy

The SMP mission is to empower and assist Medicare beneficiaries, their families, and caregivers to protect, detect, and report health care fraud, errors, and abuse.

The SMP does not investigate. SMPs provide information to Medicare beneficiaries, their families, and caregivers on fraud prevention, answer questions, and assist with referrals to CMS, the OIG hotline, and law enforcement as needed. SMPs cannot provide any information on the beneficiaries we serve or specific details on issues that have come to our attention. All viewpoints are welcome, but comments should remain relevant to this page and ACL’s associated websites.

Comments containing any of the following content will not be permitted on SMP social media sites and are subject to removal and/or restriction by the administrator of this site designee, at any time and without prior notice:

  • Content that promotes discrimination by the government on the basis of a protected class
  • Actual defamation
  • Obscene, sexual, or pornographic content
  • Violations of copyright and intellectual property rights
  • Conduct that violates a law or encourages illegal activity
  • True threats of violence to any person
  • Spam, malware, or viruses
  • Personal health information, Medicare Numbers, Social Security Numbers
  • Comments that advertise sales of products or services

The SMP reserves the right to deny access to SMP social media sites for any individual who repeatedly violates this social media policy, at any time and without prior notice.

We recognize that the web is a 24/7 medium, and your comments are welcome at any time. However, responding to comments should only be expected to occur during regular business hours.

The SMP Resource Center’s social media presence and policy was supported in part by a grant (No. 90MPRC0002) from the Administration for Community Living (ACL), U.S. Department of Health and Human Services (DHHS). Grantees carrying out projects under government sponsorship are encouraged to express freely their findings and conclusions. Therefore, points of view or opinions do not necessarily represent official ACL or DHHS policy.

The views, opinions, depicted results, and experiences expressed within user-submitted comments are solely those of the user. They do not necessarily reflect those of the SMP National Resource Center, the grantor (U.S. Department of Health and Human Services, Administration for Community Living), or the federal government.

All comments posted to the SMP National Resource Center’s page are bound by this policy and the social media platform’s terms of use and code of conduct.

Users who enter private or personal information on SMP’s social media sites do so at their own risk, and the SMP is not responsible for any damages resulting from the public display of, or failure to remove, private or personal information. Content posted on the SMP social media sites may be subject to disclosure and retention under applicable public records laws.

Questions for the SMP National Resource Center should be emailed to

This policy may be amended from time-to-time, without further notice. This document was last updated on 6/12/2024.