Activating the Community: Reaching Diverse and Rural Populations
Lucilia Prates and Kristen Westaway , Elder Services of the Merrimack Valley, and Jonathan Burlison, Nebraska Department of Insurance–SHIIP - Presentation
Applying for Federal Awards: You Think You Know, But Do You?
CA-SMP's Collaboration With SafeGuard Services/UPIC. What Happens to Our SMP Referrals?
Sandy Morales, California Senior Medical Patrol; Amy Madrigal, Qlarant UPICW; and Matt Kochanski, SafeGuard Services, LLC - Presentation
Delivering the Message to Diverse Communities by Maximizing Community Partnerships and Resources
Brandy Bauer, National Council on Aging; Dan Hoblick, Department of Human Services; Maria Alvarez, New York StateWide Senior Action Council; Joan Akpan, StateWide; and Leslie Sierra, StateWide - Presentation
Emotional Intelligence: Staying Engaged and Communicating With Influence
Todd Dixon, Washington State Office of the Insurance Commissioner, and Dennis Smithe, Northeast Iowa Area Agency on Aging - Presentation
Manage Data Like RockSTARS!
Alicia Jones, Nebraska SHIIP, and Melissa Simpson, ACL - Presentation
Putting the 'No' in Notice: Advance Beneficiary Notice (ABN) and the Statutory Exclusion Problem
Mike Klug, SMP and SHIP Centers, and Larry Spivack, AAA - Presentation
Recent and Upcoming Changes to Medicare Home Health Care and How Advocates and Community Partners Can Help Beneficiaries
Kathleen Holt, MBA, JD, and Mary Ashkar, Center for Medicare Advocacy, Inc. - Presentation
The Opiate Crisis: Its Impact on Older Adults, their Access To Care, and the Effect on the Organizations That Serve Them
Casey Schwarz and Emily Whicheloe , Medicare Rights Center/ SHIP TA; Leslie Fried, National Council on Aging; Lauren Popham, National Council on Aging; and Rebecca Gouty, West Virginia Bureau of Senior Services - Presentation
Training and Retaining Your Valued Volunteers
Rebecca Hayward, OSHIIP, and Caroline Louise Cole, Massachusetts SMP - Presentation
Using The Complaint Tracking Module (CTM) To Resolve Casework
Christine Moeller, OSHIIP; Rebecca Gouty, West Virginia Bureau of Senior Services; and Vicki Dufrene, Louisiana Department of Insurance - Presentation