Wednesday Breakouts

Activating the Community: Reaching Diverse and Rural Populations

Lucilia Prates and Kristen Westaway , Elder Services of the Merrimack Valley, and Jonathan Burlison, Nebraska Department of Insurance–SHIIP - Presentation

Applying for Federal Awards: You Think You Know, But Do You?
Sierra A/B

Rebecca Kinney and Maggie Flowers, ACL - Presentation, Handout 1, Handout 2 

CA-SMP's Collaboration With SafeGuard Services/UPIC. What Happens to Our SMP Referrals?

Sandy Morales, California Senior Medical Patrol; Amy Madrigal, Qlarant UPICW; and Matt Kochanski, SafeGuard Services, LLC - Presentation 

Delivering the Message to Diverse Communities by Maximizing Community Partnerships and Resources

Brandy Bauer, National Council on Aging; Dan Hoblick, Department of Human Services; Maria Alvarez, New York StateWide Senior Action Council; Joan Akpan, StateWide; and Leslie Sierra, StateWide - Presentation

Emotional Intelligence: Staying Engaged and Communicating With Influence

Todd Dixon, Washington State Office of the Insurance Commissioner, and Dennis Smithe, Northeast Iowa Area Agency on Aging - Presentation

Manage Data Like RockSTARS!

Alicia Jones, Nebraska SHIIP, and Melissa Simpson, ACL - Presentation 

Putting the 'No' in Notice: Advance Beneficiary Notice (ABN) and the Statutory Exclusion Problem

Mike Klug, SMP and SHIP Centers, and Larry Spivack, AAA - Presentation

Recent and Upcoming Changes to Medicare Home Health Care and How Advocates and Community Partners Can Help Beneficiaries

Kathleen Holt, MBA, JD, and Mary Ashkar, Center for Medicare Advocacy, Inc. - Presentation

The Opiate Crisis: Its Impact on Older Adults, their Access To Care, and the Effect on the Organizations That Serve Them

Casey Schwarz and Emily Whicheloe , Medicare Rights Center/ SHIP TA; Leslie Fried, National Council on Aging; Lauren Popham, National Council on Aging; and Rebecca Gouty, West Virginia Bureau of Senior Services - Presentation

Training and Retaining Your Valued Volunteers

Rebecca Hayward, OSHIIP, and Caroline Louise Cole, Massachusetts SMP - Presentation

Using The Complaint Tracking Module (CTM) To Resolve Casework

Christine Moeller, OSHIIP; Rebecca Gouty, West Virginia Bureau of Senior Services; and Vicki Dufrene, Louisiana Department of Insurance - Presentation