Creating Performance Measurements for Your Volunteer Program

Steve McCurley, SHIP and SMP Centers - Presentation

Improving Enrollment for Medicare Beneficiaries Into Medicare Savings Programs By Working With the Medicaid Agency

Leslie Fried, National Council on Aging; Lisa Emerson, Department of Consumer and Business Services; Cindy Phillips, Executive Office of Elder Affairs; and Sara Vitolo, CMS - Presentation

Medicare Advantage: What's New for 2020?

Kathryn A. Coleman, CMS - Presentation 

Navigating a Challenging Environment: Checklist for New Directors and Perspective From a Local SHIP 

Linda Cardoza, Council on Aging-Southern California; Shannon Hohl, Idaho Department of Insurance; Alicia Jones, Nebraska SHIIP; Edward Clark, Department for Aging and Independent Living; Jo Murphy, MMAP, Inc. - Presentation

Successes and Challenges in Medicare Home Health and Hospice Programs

Mike Klug, SMP and SHIP Centers; Jennifer Trussell, Cedar Consulting LLC; Michael Dorris, National Government Services; and Katherine Dunphy, Anthem - Presentation

Using Technology for Outreach

Anne Fredrickson and Geoff Larson, Pro Seniors, and Kelly McElheny, Community of Vermont Elders (COVE) - Presentation